DM24 (OB*)

 Great Mixer Really Bad Support from Tascam!!!
I've had my DM24 for 3 years now...

In the first year the power supply broke and took out the LCD screen. This was replaced and returned to me within a month.

More recently I encountered the same fault again to be told by Tascam that its a known fault. I contacted Tascam directly and had my mixer collected no problem.

After a few weeks I decided to phone Tascam to find out what state it was in. I was told they couldn't find it. After a month they eventually found it after me constantly contacting them.

I was then told it was awaiting parts and would take a while.

After 4 months of phoning them once a week I got my mixer back at the cost of labour after giving them loads of grief over losing my mixer for so long costing me money in hiring an analogue one!

The story desn't end there!...

Firstly I noticed a nasty dent where it looked like it had been dropped along with a screw floating loose inside the mixer! - not good... I then put the mixer back in place and oh no! I have no control room output! oh and some of the LED's don't work on the right hand side - This wasn't a problem before it went in for repair!

I am now about the phone Tascam and get them to sort it out as I am discusted with the out of warranty service I have received.

In my opinion its a great mixer when it works, but if it goes wrong god help ya.

Also the company that did the repair was Cimple Solutions - Part of the FX group, In my opinion they were useless!

Nigel